While a “computer guy” can satisfactorily serve residential customers and micro-businesses (a handful of employees and computers), that type of IT relationship doesn’t work well for most small- to medium-sized organizations.
A business that relies on technology to operate efficiently and securely but can’t justify the employment costs of a full-time IT person or department needs more than just a computer guy.
It needs a trustworthy partner that can provide the services of an IT Department at a far lower cost and whose financial interests in the relationship align with the client’s.
That’s what makes Managed IT Service Providers such as FlexITechs a good fit for small organizations with 10 to 200 employees.
Let’s start with the financial interests.
A break-fix computer service, no matter how well-intentioned, can only make money when your systems break down.
That obviously conflicts with your financial interests. You need your computer systems to run smoothly for peak productivity and profitability.
Because MSPs charge a budgetable flat monthly rate, like you, we can only be profitable when your computer systems run smoothly as fixing broken systems cuts into our profit too.
Like our motto says, “We don’t want to fix your computers. We want to prevent them from breaking in the first place.”
From the moment we sit down with you (or Zoom with you for now) to learn your business and discuss your current and future technology needs, you will see that an MSP takes the partnership aspect of the relationship seriously.
MSPs become the de facto IT Department for SMBs with proactive remote monitoring, maintenance, repairs and a Help Desk for employees, using the power of the Internet and remote access tools to provide the same services as an in-house IT person.
A true MSP will also manage technology vendors on your behalf to keep the owner and employees out of the fray of the vendor blame game when they start kicking the ball to each other.
But beyond mere IT services, the best MSPs consult with you on an ongoing basis to ensure that your technology matches your current and future business needs. For instance, will you need remote access for your employees after the pandemic subsides? Should you buy another server or switch entirely to cloud-based applications?
MSPs do all of this for a flat monthly rate that you can budget for and do so with a guaranteed response time (FlexITechs’ guarantee is a 1-hour response time).
So, if your business relies on technology and needs your network and computer systems to run smoothly with minimal downtime, you likely need more than a “computer guy”.
If that’s you, whether you only have a computer guy now or have an IT department but could use more help there with mundane network management and maintenance tasks to free up your IT personnel for more productive pursuits, or you need to fill an opening in your IT department, do your business a favor and consider the FlexIT Managed IT Services Program before you make any decisions.
Just give us a call at 302-537-4198, email us at firstname.lastname@example.org, or submit the Contact form on this page.