An IT service whose financial interests are aligned with yours

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I can still remember the first few years of our computer repair business in the early 2000s. We’d wake up in the morning and like our clients, have our schedule planned out for the day.

Then, boom! A frantic call for help would not only blow up our schedule, but the schedule of the client on the other end, too.

But, hey, at least we were getting paid, right? I mean, if things didn’t break, we didn’t make money.

It sure didn’t seem right, though, that FlexITechs could profit while the client suffered waiting for me to arrive with my big bag full of parts, pieces and tools to spend the better part of the day getting nothing else done while I toiled in front of the client’s broken computer.

Then in 2008, the terms “Managed Services Provider” and “MSP” first popped up in my computer repair forums.

It took awhile to figure out what those terms meant and how to become an MSP, but it took no time at all for me to recognize one of the primary benefits of Managed IT Services to our clients …

It aligned our financial interests with theirs.

You see, no matter how well-intentioned, we could not escape the simple fact of the Break / Fix IT services model that we only profited when our clients’ computer systems broke.

That all began to change when we added Managed IT Services to our portfolio.

Now, we charge a flat monthly fee with a guaranteed response time that aligns our financial interests with our clients’ financial interests by:

  • Costing us money if we don’t respond promptly to calls for help
  • Costing us money if we have to interrupt our day to respond to calls for help
  • Making us money when our clients’ computer systems run smoothly, just like our clients make money when their systems runs smoothly

If you want a higher level of IT service that proactively maintains your network and computer systems from an IT company whose financial interests are aligned with yours, we should talk about the FlexIT Managed IT Services program.

To chat, call us now at 302-437-4198.

Benefits of Partnering with an MSP

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While a “computer guy” can satisfactorily serve residential customers and micro-businesses (a handful of employees and computers), that type of IT relationship doesn’t work well for most small- to medium-sized organizations.

A business that relies on technology to operate efficiently and securely but can’t justify the employment costs of a full-time IT person or department needs more than just a computer guy.

It needs a trustworthy partner that can provide the services of an IT Department at a far lower cost and whose financial interests in the relationship align with the client’s.

That’s what makes Managed IT Service Providers such as FlexITechs a good fit for small organizations with 10 to 200 employees.

Let’s start with the financial interests.

A break-fix computer service, no matter how well-intentioned, can only make money when your systems break down.

That obviously conflicts with your financial interests. You need your computer systems to run smoothly for peak productivity and profitability.

Because MSPs charge a budgetable flat monthly rate, like you, we can only be profitable when your computer systems run smoothly as  fixing broken systems cuts into our profit too.

Like our motto says, “We don’t want to fix your computers. We want to prevent them from breaking in the first place.”

From the moment we sit down with you (or Zoom with you for now) to learn your business and discuss your current and future technology needs, you will see that an MSP takes the partnership aspect of the relationship seriously.

MSPs become the de facto IT Department for SMBs with proactive remote monitoring, maintenance, repairs and a Help Desk for employees, using the power of the Internet and remote access tools to provide the same services as an in-house IT person.

A true MSP will also manage technology vendors on your behalf to keep the owner and employees out of the fray of the vendor blame game when they start kicking the ball to each other.

But beyond mere IT services, the best MSPs consult with you on an ongoing basis to ensure that your technology matches your current and future business needs. For instance, will you need remote access for your employees after the pandemic subsides? Should you buy another server or switch entirely to cloud-based applications?

MSPs do all of this for a flat monthly rate that you can budget for and do so with a guaranteed response time (FlexITechs’ guarantee is a 1-hour response time).

So, if your business relies on technology and needs your network and computer systems to run smoothly with minimal downtime, you likely need more than a “computer guy”.

If that’s you, whether you only have a computer guy now or have an IT department but could use more help there with mundane network management and maintenance tasks to free up your IT personnel for more productive pursuits, or you need to fill an opening in your IT department, do your business a favor and consider the FlexIT Managed IT Services Program before you make any decisions.

Just give us a call at 302-537-4198, email us at ericm@flexitechs.com, or submit the Contact form on this page.