I can still remember the first few years of our computer repair business in the early 2000s. We’d wake up in the morning and like our clients, have our schedule planned out for the day.
Then, boom! A frantic call for help would not only blow up our schedule, but the schedule of the client on the other end, too.
But, hey, at least we were getting paid, right? I mean, if things didn’t break, we didn’t make money.
It sure didn’t seem right, though, that FlexITechs could profit while the client suffered waiting for me to arrive with my big bag full of parts, pieces and tools to spend the better part of the day getting nothing else done while I toiled in front of the client’s broken computer.
Then in 2008, the terms “Managed Services Provider” and “MSP” first popped up in my computer repair forums.
It took awhile to figure out what those terms meant and how to become an MSP, but it took no time at all for me to recognize one of the primary benefits of Managed IT Services to our clients …
It aligned our financial interests with theirs.
You see, no matter how well-intentioned, we could not escape the simple fact of the Break / Fix IT services model that we only profited when our clients’ computer systems broke.
That all began to change when we added Managed IT Services to our portfolio.
Now, we charge a flat monthly fee with a guaranteed response time that aligns our financial interests with our clients’ financial interests by:
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Costing us money if we don’t respond promptly to calls for help
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Costing us money if we have to interrupt our day to respond to calls for help
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Making us money when our clients’ computer systems run smoothly, just like our clients make money when their systems runs smoothly
If you want a higher level of IT service that proactively maintains your network and computer systems from an IT company whose financial interests are aligned with yours, we should talk about the FlexIT Managed IT Services program.
To chat, call us now at 302-437-4198.